The PA and Executive Secretary Master Class

A good PA makes an enormous contribution to the effectiveness of her manager. Supporting your manager and being part of the management team requires that today’s successful PA be proactive and have the range of communication and professional skills.

Have 4 or more delegates to train?

Click below to download the course brochure and pricing

Who should attend?

Personal assistants, executive secretaries and executive assistants from all sectors including government, corporate and private sectors.

Course Duration

Course Duration: 2 Days

Course Times: 08:30 – 16:30 daily

Only presented in-house for groups of 4 or more delegates. Please download the in-house brochure for more details & pricing.

At the course, you will learn:

  • How to manage the relationship with your boss and anticipate your bosses needs
  • How to get organised for improved efficiency
  • A step-by-step approach to managing projects
  • How to contribute in a team meetings – preparing and presenting information
  • The do’s and don’ts of effective minute taking
  • Tools to improve your problem solving and decision making skills so that you are able to effectively represent your boss when they are not in the office
  • Using EQ in your role – techniques for self-management and emotional control

Course outline:

  • You and your manager – working together
  • Time and stress management for productivity
  • Essential communication skills to manage workplace relationships
  • Emotional Intelligence for PAs
  • Managing small projects
  • Co-ordinating, Writing Agendas and Taking Minutes in Face-to-Face and Virtual Meetings
  • Problem solving and decision making

What is included?

  • A trainer who is a subject matter expert
  • Practical exercises, discussion and one- to-one feedback from the trainer
  • A comprehensive learner guide packed with practical tips
  • Post course support to assist you in implementing what you have learned
  • Digital Certificate of attendance