Communication and Conflict Management

Working with people can be a daunting experience. It is essential that teams work together and learn to communicate effectively, so that they are able to deal with different personality types and difficult people.

Have 4 or more delegates to train?

Click below to download the course brochure and pricing

Who should attend?

All individuals and professionals who would like to improve their overall effectiveness at work by improving their communication and conflict management skills.

At the course, you will learn:

  • What your own behavioural style is and how to communicate with the different styles within your team
  • Identify and challenge your negative inner dialogue
  • How to deal more effectively and confidently with conflict situations
  • The importance that language and body language play in communication
  • What skills to practice to improve your relationships with difficult people
  • How to say “no” to unreasonable requests and ask for what you want

Course Duration:

Course Duration: 2 Days
Course Times: 08:30 – 16:30 daily
Only presented in-house for groups of 4 or more delegates. Please download the in-house brochure for more details & pricing.

Course outline:

  • Understanding Behaviour
  • Effective Communication in Teams
  • The Link Between Assertiveness, Confidence and Self-Esteem
  • How to Handle Difficult People Assertively
  • Communication and Body Language
  • Managing Conflict in the Workplace
  • Your Personal Action Plan

What is included?

  • A trainer who is a subject matter expert
  • Practical exercises, discussion and one- to-one feedback from the trainer
  • A comprehensive learner guide packed with practical tips
  • Post course support to assist you in implementing what you have learned
  • Digital Certificate of attendance