Professional Receptionist Skills

At this course we will reinforce the importance of the receptionist’s role, highlighting how you influence your customers, both face-to-face and on the telephone. Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a professional manner.

Have 4 or more delegates to train?

Click below to download the course brochure and pricing

Who should attend?

Suitable for all receptionists, front line personnel and relief receptionists who would like to develop their professionalism and excel in their role.

Course Duration

Course Duration: 1 Day
Course Times: 08:30 – 16:30 daily
Only presented in-house for groups of 4 or more delegates. Please download the in-house brochure for more details & pricing.

At the course, you will learn:

  • The importance of the receptionist’s role in the workplace
  • How to implement professional behaviour in the workplace according to dress code, voice projection, self-image and posture
  • How to deal with difficult callers and customer complaints
  • How to correctly greet your customers, face-to-face and on the telephone
  • How to keep an organised and well maintained reception area
  • How to handle incoming and outgoing telephone calls professionally
  • How to provide the highest level of internal customer service when taking and relaying messages

Course outline:

  • Your customer service role in the workplace
  • Professional image
  • Telephone skills and etiquette
  • Communication skills
  • How do I handle difficult customers and callers
  • Office Management

What is included?

  • A trainer who is a subject matter expert
  • Practical exercises, discussion and one- to-one feedback from the trainer
  • A comprehensive learner guide packed with practical tips
  • Post course support to assist you in implementing what you have learned
  • Digital Certificate of attendance